Privacy Policy

 

STUDIO FY7 pays special attention to protecting all of your personal details.  Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.  Below is a guide to all privacy-related terms when it comes to your personal information and how it’s used.

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.

When you shop on STUDIO FY7, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.

When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.

When shopping or engaging with our services, we may use your IP address or location services from your device to geo-locate your approximate location. This ensures that we’re providing you with a relevant and optimum shopping experience, including correct pricing respective to your country, delivery methods, and address options.

We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience.

We collaborate with several third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions.

For delivery, we use your address and contact data to ensure we can deliver all the must-buy products you purchase with us as efficiently as possible. We will also send emails to provide you with updates on your order. We also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.

If you decide to opt in, we’ll use your provided information to keep you up to date with all our latest news and offers. In this case, we can contact you via email with the latest updates, news, and information on releases.

If you purchase any products from us, we will take payment for them. In this case, we will use your card, and address information to process your transaction via our third-party payment processors. If you select the option requesting us to save your card details for future use when checking out, we will use a secure storage method called tokenisation which means no one can see or copy your details.

To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures all of our legal responsibilities are met to ensure our business and customers are protected at all times.

We collect data from your purchase history, wish list, and saved items in order to show you more items that match your preferences.

If you purchase any products from us, we will take payment for them. In this case, we will use your card, and address information to process your transaction via our third-party payment processors. If you select the option requesting us to save your card details for future use when checking out, we ensure that no one can see or copy your details.

We use cookie information and other technologies to provide a personalized user experience, delivering the best shopping experience to our customers possible. This allows us to improve the quality of our services and provide customers with the most relevant content. We use several automated systems that analyze content to provide customers with personalized search results, promotions and offers.

To deliver advertisement, we use digital marketing networks and several advertising technologies, including pixels, ad tags, cookies, device identifiers and web beacons. The adverts you might see from STUDIO FY7 will use some of the information we’re currently holding about you, or pervious information from your use of our services.

We take the protection of our customer’s data very seriously, and ensure that no personal data will ever be sold or distributed to untrusted third parties. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer.

Any third parties’ processing customer data outside of the EEA on behalf of STUDIO FY7 must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party’s access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.

When it comes to keeping your details on file, we basically hold your personal information for:

  • As long as it is needed to provide services to you.
  • As long as it is necessary in order to produce support related activities.

In certain cases, we may keep hold of some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

If you wish stop receiving emails from STUDIO FY7, you can:

  • Click on the ‘unsubscribe’ link in any email you receive from us.
  • Contact our customer services team directly.

Once you complete one of these actions, we will update your profile.

Choosing to stop receiving our marketing messages won’t stop communications with us completely: you will still receive important updates you need to know about from us with regards to your order(s).

You have a lot of rights when it comes to your personal information. These include:

  • The right to be informed about how your personal information is being used by companies.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we purge your data, stop processing it or collecting it in some circumstances.
  • The right to stop direct marketing messages.
  • The right to request that we transfer elements of your data either to you or another service provider.
  • The right to complain to your country’s data protection regulator — in the USA this is the Information Commissioner’s Office.

If you have any questions or concerns, please do not hesitate to contact us.

Our customers are super important to us so feel free to contact us with any issues or queries you have, including:

  • If you have any questions or feedback about this notice.
  • If you would like us to stop using your information.
  • If you want to exercise any of your rights mentioned above.
  • If you have a complaint – if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.

STUDIO FY7 is always happy to answer any questions you may have.  Feel free to contact our customer services team anytime.

When visiting our websites or using our services, we use cookies. We’ve split all information around this into four key cookie groups for your reference.

  • Functionality Cookies – The cookies required for users to navigate the website and use features such as add to bag and login.
  • Preference Cookies – The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal – it’s all about you!
  • Analytics Cookies – The cookies that allow us to analyze how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
  • Targeting and Advertising Cookies – The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.

By using the STUDIO FY7 website or services, you agree to our placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use.